MOAB Instructor-Trainer Course 2021

Overview

In today’s society, aggressive behavior and violence identification training is imperative for healthcare organizations and their staff. Healthcare practitioners can face upset, angry, aggressive, mentally ill, or violent patients, family members or visitors on any given day. Having the right tools in place to identify and address early signs of aggression and violent tendencies can help diffuse situations from escalating. Learning, understanding, implementing and hardwiring principles and techniques are proactive approaches healthcare organizations can take to promote a safe environment for patients, staff, physicians, and visitors. LHA Trust Funds has multiple resources available in the area of aggressive or violent behavior identification training, handling behavioral health patients, and handling workplace violence situations. Toolkits focusing on violence prevention, active shooter response & preparedness, and behavioral health offer a wide variety of tools for healthcare organizations.

In addition to the toolkits, LHA Trust Funds offers an annual Management of Aggressive Behavior (MOAB) initial instructor–level training course and instructor recertification course. In addition to offering certification to new participants, the class will provide recertification of MOAB Instructor-Trainer status expiring this year. Recertification requires a 1-day refresher course and exam that will be offered on May 5, 2021 from 8:00 a.m. – 4:30 p.m.

Program Description

MOAB® presents principles, techniques and skills for recognizing, reducing, and managing violent and aggressive behavior. The program also provides humane and compassionate methods of dealing with aggressive people. Every technique – nonverbal, verbal or physical is based on a solid principle. MOAB® goes beyond the strategies for preventing and diffusing a crisis. It addresses the multitude of crises and stages of a conflict. MOAB is the most innovative, comprehensive and effective course on managing conflict, anxiety and aggression for all industries and goes beyond the strategies for preventing and diffusing a crisis. Every MOAB® technique is based on researched principles than can be effectively mastered by all in diverse situations.

Who Should Attend

VP Patient Care Services, Chief Nursing Officer, Emergency Department Managers and ED Staff, Security Directors and Managers, General Practitioners and Consultants and those involved in or responsible for general security programs, Behavioral Health Staff, Risk Managers, Social Workers, Case Managers and Loss Prevention Personnel.

Objectives

• Review in-depth techniques in non-verbal communications, listening skills and verbal communication skills.
• Discuss how to manage anxiety, verbal aggression and physical aggression.
• Learn how to confront multiple aggressive people and how to calm people, diffuse anxious or aggressive behavior.
• Understand diversion and cornering mistakes and mental preparation skills.