Our live Zoom webinar features Safety National experts Tammy Cain Kraatz and Alleen Wilson explaining the direct link between healthcare risk management programs and patient satisfaction.
OVERVIEW
Website ratings and social media make it easy for patients to immediately cause direct reputational harm to healthcare providers by publically airing bad experiences.
While it can be tempting to blame patients for this, it is vital for healthcare professionals to understand how the lack of a solid risk management program directly correlates to poor patient satisfaction. Failure upon the part of healthcare organizations to provide employee safety programs, equipment and routine training creates an environment primed for error. These errors can lead to major professional liability, organizational, and reputational consequences.
In this Live Zoom webinar, we will explain how creating a culture of safety within your healthcare organization helps mitigate risks, reduces injury and error, and ultimately increases patient satisfaction.
WEBINAR OBJECTIVES
In this webinar, participants will learn:
- The correlation between employee and patient satisfaction with emphasis on safe patient handling.
- Why a culture of safety impacts hospital employee satisfaction.
- Main causes of hospital employee injuries.
Webinar Hosts
Ms. Kraatz is based in Safety National’s corporate offices in St. Louis, MO.
Ms. Wilson joined Safety National in 2016 as a Senior Risk Control Manager. Prior to joining Safety National, she worked as a Loss Control Representative for other major carriers and also for an insurance broker. Additionally, Ms. Wilson worked as a Risk Manager for the private industry overseeing a self-insured workers’ compensation program.
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